Refund policy

Return & Refund Policy

Last Updated: September 15, 2026

At MX Department, our products are custom-made specifically for each customer. Because of this, all custom graphics and personalized products are final sale and cannot be returned simply because you changed your mind, no longer want the product, or ordered the wrong design, size, or style.

Custom Items

Due to the personalized nature of our products, returns on custom items and graphics are not accepted.

Once a custom order has been placed and production has begun, the order cannot be returned or canceled unless otherwise approved by MX Dept.

Design Mistakes

If MX Dept. makes a mistake on your graphics that does not match the design or specifications you provided when placing your order, please contact us as soon as possible.

If the mistake is confirmed to be on our end, we may provide a replacement set of graphics at no additional cost. Depending on the circumstances, MX Dept. may also issue a partial or full refund.

Damage During Shipping

If your graphics arrive damaged, please contact us as soon as possible after delivery and provide clear photos of the damaged product and packaging.

If the damage occurred during shipping and is confirmed by MX Dept., we may provide replacement graphics at no additional cost. Depending on the circumstances, a partial or full refund may be offered instead.

Refunds

Refunds are not guaranteed and are evaluated on a case-by-case basis. Refunds may be issued when:

  • MX Dept. made a confirmed production or design mistake.

  • Your graphics arrived damaged.

  • MX Dept. is unable to provide the product that was originally ordered.

  • Another circumstance is approved by MX Dept.

Refunds will not normally be issued for:

  • Changing your mind after placing an order.

  • Simply no longer wanting the product.

  • Ordering the wrong product, size, or style.

  • Incorrect measurements or information provided by the customer.

  • Installation mistakes or damage caused during installation.

  • Normal wear and tear.

  • Minor differences that can occur due to screen displays, lighting, or material characteristics.

Customer-Provided Information

Customers are responsible for ensuring that all information submitted with an order is accurate, including measurements, model/year information, colors, numbers, names, and other customization details.

MX Dept. is not responsible for mistakes resulting from incorrect information provided by the customer.

How to Contact Us

If you believe your order has a design error or arrived damaged, please contact MX Dept. with your order number, a description of the issue, and clear photos of the product. Our email is mxdeptgraphics@gmail.com. You can also see the contact us page or the chat at the bottom right of your screen to contact.

We will review the situation and determine whether a replacement or refund is appropriate.

MX Dept. reserves the right to determine the appropriate resolution for each individual situation.